GENERAL OBJECTIVE
Designing, overseeing and monitoring all the Social Work (SW) related activities in the project, in order to address the people’s critical social needs that include patient social support and community- based social interventions, assistance and protection, taking into account the social determinants of health, in order to foster a holistic approach to people’s needs and to safeguard the wellbeing, safety and dignity of MSF patients.

GENERAL RESPONSIBILITIES

• In close collaboration with the PMR / PC, co-define and implement the overall SW strategy, according to SW methodologies, in coherence with overall operational strategy and the MSF SW framework, in its key pillars (case management, patient social support and community-based social interventions).
• Ensures regular collaboration and coordination with the MSF teams, to guarantee that the SW component is inte-grated and coherent with the medical strategy, and as such contributes to the objectives of the project, and foster-ing multidisciplinary work towards holistic and person centred care.
• Contributes to the analysis of the context, focusing on the social determinants of health and identification of recur-rent vulnerabilities, patterns of violence, displacement and exclusion, as well as critical assistance and protection needs, within the project environment, together with project coordination, MHPSS, Humanitarian Affairs, HP and SW teams.
• Supports in the development of protection objectives and interventions based on the context analysis.
• Ensures ongoing capacity building and supervision of the SW team.
• Ensures regular reporting on SW and protection activities.

SPECIFIC TASKS

• Social case management:
  • In collaboration with the PMR and PC, and taking into account the SW team’s experiences, co-define and regularly reviews the case management strategy (including intake criteria, pathways and exit criteria) and processes which includes SW assessment, planning, development, implementation of the case plan, monitoring of case follow-up and appropriate data collection.
  • In collaboration with the PMR and PC, and the SW team, set-up, monitor and actively maintain a mapping of social services of reliable partners within the project area in order to guarantee coordination with other service providers, both formal and community based. Actively network with relevant stakeholders (social partners, government social services, CBOs, CSOs, national, international NGOs, authorities) that are involved in SW activities and attend rele-vant sub-cluster meetings (such as for example on protection, child protection, GBV etc) to ensure complementari-ty of services and identify gaps. Build cooperative relationships and monitor the accessibility, availability and quality of services provided by non-medical partners based on beneficiaries feedback collected by the SW team.
  • Ensure that critical social needs of individuals are responded to by SW teams, according to feasibility and the scope of the project, either by direct provision of social support or by referring to relevant external services.
  • Support and coach the SW supervisor and the SW teams, as well relevant (para)medical staff, to ensure provision of quality case management and person centred social services (welcome, assessment, intervention plan, safe re-ferral, follow up, closure) in respect of SW principles and best practices.
  • Intervene directly for the management of complex cases (e.g. high risk of recurrence of violence, unaccompanied minor, etc.) as defined according to the context.
  • Organize regular meetings on case management to discuss concerns, challenges and collectively resolve cases, in collaboration with other disciplines.

• Social support
  • In collaboration with other managers, PC and PMR, support the establishment of a safe, dignified and confidential environment of care within the MSF facility, fostering the promotion of patient’s information and rights, accessibility to feedback and complaints mechanism.
  • Support the analysis and reporting of patients’ feedback to PC and PMR to seek for ways of improvements.
  • Ensure that SWs foster patients’ agency and provide adapted accompaniment to patients along their pathway (entry-stay-discharge) and respond to potential special needs (e.g. care-taker). Ensure that patients are provided with comprehensive information to help them make informed decisions (regarding asylum procedures, availability and eligibility criteria for social support services, risks related to their situation, etc.)
  • Contribute to the sensitization  on the concepts of protection mainstreaming, child safeguarding, protection from sexual exploitation and abuse.
• Community-based social work activities (in close collaboration with other components of the project (medical, mental health, HP-CE): 
  • Via assessments, and in close collaboration with PMR, PC, outreach, HP-CE, MHPSS, SRH, identify vulnerabilities and critical social needs of assistance and protection within the community and contribute to seek solutions to miti-gate risks (identification of risk and protective and resilience factors).
  • Strengthen protective factors through multidisciplinary community-based activities.
  • Contribute to the process of co-designing and implementing multidisciplinary community-based interventions.
• Others:
  • Ensure the application at all times of the MSF SW framework, and in respect of the legal and protection frame-works, as well the data protection policy.
  • Guarantee that records, statistics and files are collected in a timely manner and kept according to the data protection policy, MSF ethical guidelines and legal standards.
  • Consolidate SW data recording and reporting to ensure provide in-depth analysis to identify trends and patterns and report on regular basis to PMR / FC and relevant functional managers.
  • Identify and monitor relevant indicators of SW activities results and achievements.
  • Develop/adapt SW processes and tools/materials adapted to the project needs in collaboration with relevant coor-dinator / referent
  • Plan and supervise the HR associated processes (recruitment, training, evaluation, development and internal communication) of SW personnel of the project, and contribute to team wellbeing, in close collaboration with the HR department, the administration manager and project coordinator, and according to the MSF vision, values and procedures.